Pricing that follows outcomes, not headcount
Start free. When you grow, pay for the tickets Tagni actually closes, never for the number of people on your team.
Starter
Everything you need to see it working on your own docs.
- 1 agent
- 100 resolutions / month
- Website + file training
- Chat widget
- Community support
Every plan includes unlimited teammates, unlimited training material and no setup fee.
What you get, line by line
| Feature | Starter | Scale | Enterprise |
|---|---|---|---|
| Agents and resolution | |||
| Specialist agents | 1 | Unlimited | Unlimited |
| Included resolutions | 100 / mo | 1,000 / mo | Negotiated |
| Additional resolutions | $0.55 each | Volume rate | |
| Autonomous mode | |||
| Channels | |||
| Website chat widget | |||
| WhatsApp and SMS | |||
| Shared team inbox | |||
| Knowledge and control | |||
| Site and file training | |||
| Learns from resolved tickets | |||
| Tone controls per agent | |||
| Custom data retention | |||
| Platform | |||
| API and webhooks | |||
| Single sign-on | SAML, OIDC | SAML, OIDC, SCIM | |
| Audit log | 90 days | Custom | |
| Support | Community | Email, 1 business day | Named engineer |
Questions we get asked
Still stuck on something? Send it over and a human will answer.
What counts as a resolution?
A conversation an agent closed on its own, where the customer did not come back with the same problem inside seven days. Deflections and hand-offs to a human are not billed.
Do you charge per seat?
No. Invite the whole company. You pay for the work the agents do, not for the number of people watching them do it.
What happens if we go over the included resolutions?
You keep working. Extra resolutions bill at the plan rate and appear on the same invoice, we will email you at 80% so nothing is a surprise.
Can we change plans mid-cycle?
Yes, in both directions. Upgrades are prorated from the day you switch; downgrades take effect at the start of the next cycle.
Is our data used to train shared models?
Never. Your content trains your workspace only, and it is not pooled with other customers or sent to a model provider for training.
Do you offer discounts?
Annual billing takes two months off, and we have a standing discount for registered non-profits and early-stage teams. Ask us.