What we shipped in July
A calmer onboarding, file understanding across chat and email, and a plugin that puts Tagni on your site in one click.
Updates
AI customer support, resolved
You didn't start a company to answer the same email all day.
Tagni learns your product from your docs and your best tickets, then closes more than seven in ten customer questions on its own, day, night, and in your voice. Set it up free in minutes.
9:41
Tagni SupportReplies instantly
Today · 9:38
Hi Mara, I'm Tagni. Ask me anything about your plan, your invoices or your account.
I was charged twice for the Scale plan this month, can you sort it out?
I can see it. Invoice #4471 ran twice on 12 Aug after a retry. I've refunded the duplicate charge of $240.00 to your Visa ending 4417.Refund issuedBilling policy
It lands in 3 to 5 business days. Want me to move you to annual billing so it can't happen again?
Yes, switch meNot now
Message…
Trusted by teams who treat support as product
Northwinddunelycobalt.appPaperTrailVERDANT
Handle every customer without growing the team. Deploy expert agents in minutes that know your product properly and deliver precise, accountable answers around the clock.
Your agents4 live
Billing & refunds1,284 resolved98%
Onboarding902 resolved96%
Shipping & returns740 resolved94%
API & webhooks318 resolved91%
+ Add a specialist agent
Problem solved
Solve the actual problem, not just the question.
Most bots hand the customer back a link and call it a win. Tagni agents hold real product knowledge, look up the account, take the action the answer requires, and finish the job in one conversation.
- Deep, current product knowledge
- Add training material any time
- Skip the bot loop, send an expert
Working on it
Why was I billed twice?
Matched account from email domain
Pulled invoice #4471 from Stripe
Checked refund policy v4
Confirmed duplicate charge
Action taken
Refunded $240.00 · notified customer · closed ticket
Answer, with receipts
Your Scale plan includes 5 seats. Seats 6+ bill at $18/seat/month, prorated from the day you add them.
Sources
Pricing, seats & overages
Billing FAQ · updated 4d ago
Contract template §2.1
Verified against your live docs 2 minutes ago
Stop looping with bots. Start closing with specialists.
Every Tagni agent is trained on your product and your tone, so answers arrive thoughtful, correct and unmistakably yours. Train one in a click and give customers a specialist instead of a search box.
Support more customers in the time it takes to make coffee.
Built for speed, with the depth to handle the questions your team dreads.
Continuous improvement
Train Tagni once. Watch it get sharper forever.
Tagni studies the tickets your team resolved well alongside the material you upload, and keeps tuning its answers to match how your business actually talks.
- Learns from your team's best replies
- Updates the moment your docs change
- Smarter after every conversation
Add a source
https://docs.tagni.com
Select pages to sync
/docs/getting-started
/docs/billing
/docs/api-reference
/changelog
/legal/terms
3 of 412 pages selectedCancelSync now
Knowledge engineLive
Product facts1,204
Tone samples318
Resolved threads3,140
Re-indexes automatically whenever your docs change.
Build a knowledge engine by connecting your site or dropping in files. Agents read your training data and your resolved threads until they know the product, and the voice , cold.
Fluent in your tone. Loyal to your team.
Mirror the way your best people write, so every conversation still sounds human.
Unified workspace
A workspace where people and AI share the load
Email, chat and messaging land in one queue. Agents draft, your team decides, and the whole customer history travels with the thread.
- One inbox across every channel
- Context follows the conversation
- Your team and your agents, side by side
Inbox7
Urgent
MWMara WhitlockMara WhitlockCheckout fails on 3-D Secure, Customers on Visa are bouncing at the verification step…Escalated2m
JHJoseph HartmanJoseph HartmanWebhook retries firing twice, We're seeing duplicate order.created events since Tuesday…AI drafted9m
High
CTCassie TanCassie TanCan we invoice annually instead?, Finance would rather do one PO for the year…Resolved21m
MTMia TaylorMia TaylorAdding 4 seats mid-cycle, How does the proration work if we add people now?Resolved34m
OMOscar MarínOscar MarínSSO metadata URL rejected, Okta gives an error when we paste the ACS endpoint…AI drafted48m
Normal
JHJoseph HartmanJoseph HartmanExport usage data as CSV, Is there a way to pull last quarter into a sheet?Resolved1h
EBEmily BrownEmily BrownHow do I use the LLM API key?, Where do I put the key once I've generated it?Resolved2h
MWRe: Checkout fails on 3-D SecureDrafted by Tagni
Hi Mara, thanks for flagging this. The bounce is coming from our 3-D Secure redirect on Visa cards issued in the EU. We shipped a fix an hour ago; can you retry and tell me if it holds?
SendEditRewriteEmail · Chat · WhatsApp
Draft a reply in any channel
One tool for your team, one experience for your customers, replies that understand the account, whichever inbox they arrive in.
EBWhere do I paste the API key once I've generated it?
Suggested reply
Drop it into Settings → Developers → API keys, then add it as the TAGNI_KEY environment variable in your app. It takes effect on the next deploy.
Approve & sendTweak
The first draft is already written
Tagni writes, you approve. Keep the final click for as long as you want it, then hand over the routine work entirely.
Zero-effort setup
Launch in minutes. No code required.
Tagni connects straight to your documentation and files, and syncs with your site to build expert agents while you finish your coffee.
9:41
Tagni SupportReplies instantly
Today · 9:38
Hi Mara, I'm Tagni. Ask me anything about your plan, your invoices or your account.
I was charged twice for the Scale plan this month, can you sort it out?
I can see it. Invoice #4471 ran twice on 12 Aug after a retry. I've refunded the duplicate charge of $240.00 to your Visa ending 4417.Refund issuedBilling policy
It lands in 3 to 5 business days. Want me to move you to annual billing so it can't happen again?
Yes, switch meNot now
Message…
Live in minutes. An expert on day one.
Sync your site and your documentation, and Tagni trains itself on your data to build a custom answer engine, no integration project, no engineering ticket.
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Which numbers deserve a place on the wall, which ones quietly mislead you, and how to read them together so the dashboard tells the truth.
Insights
resolve-ticket.tsPOST /v1/resolve
// hand a conversation to an agent
import { Tagni } from "@tagni/sdk";
const tagni = new Tagni({ key: process.env.TAGNI_KEY });
const result = await tagni.conversations.resolve({
agent: "billing",
message: "I was charged twice",
customer: { id: "cus_4471" },
});
// → { status: "resolved", refunded: 24000 }/v1/agents/v1/conversations/v1/sourceswebhooks